Order confirmations and provision of services

When you purchase one of our services, you will receive an order confirmation email. Only once we have sent you an order confirmation email will there be a binding contract between Aspire Medical Appraisals and you. Order confirmations will be sent to you before the services begin and shall contain the following information:

• Confirmation of the services ordered 
• Fully itemised pricing for the services ordered 
• Details of relevant / agreed dates and timescales for the provision of the Services
• Payment for the services shall be taken via your chosen payment method 

Payments

When purchasing one of our individual stand-alone appraisal services, following confirmation of booking, you will receive a payment link. Payment in full is required before the service will be delivered.

When purchasing one of our appraisal packages, if you decide to pay in full, you will again receive a payment link in order to make payment. Full payment is required if you choose this method before receiving any of the services. If you choose to pay by monthly direct debit, you will be asked to complete a direct debit instruction. Only once this is completed will any services be delivered.

Direct debit payments - when setting up a direct debit purchase for one of our appraisal packages, you commit to making the full 12 month payments. If the direct debit payments are stopped prior to receiving any of the services, no services will be provided and any direct debit payments made will be non-refundable. If direct debit payments are stopped after receiving any of the package services, the remaining balance for the package purchased, (ie. total non-discounted package price minus any direct debits received) will be due immediately.

Cancellation of Orders and Services

You may cancel an order that we have accepted or cancel a contract with us. If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is confirmed and the contract between Aspire Medical Appraisals and you is formed and ends at the end of 14-days after that date. If you change your mind about the Services within this period and wish to cancel your order, please inform us immediately using the following email: admin@aspiremedicalappraisals.co.uk. 

If you receive any of the services ordered within the 14-day cooling off period you acknowledge and agree to the following:

• If the services are fully performed within the 14-day cooling off period, you will lose your right to cancel or refund after the services are complete.
• If you cancel the services after provision has begun but is not yet complete you will still be required to pay for the services supplied up until the point at which you inform us that you wish to cancel. The amount due shall be calculated in proportion to the full price of the services and the actual services already provided. Any sums that have already been paid for the services shall be refunded subject to deductions calculated in accordance with the foregoing. 
• Refunds, where applicable, will be issued within 5 working days and in any event no later than 14-days after you inform us that you wish to cancel. 
• Cancellation of services after the 14-day cooling off period has elapsed shall not be subject to automatic refund.

Use of L2P Software

When using any software belonging to L2P or accessing your account with L2P, you will be bound by the terms and conditions as set out by L2P. Please see their terms and conditions at https://www.l2p.co.uk/terms_and_conditions.

Use of Website

By using this website – https://www.aspiremedicalappraisals.co.uk, you agree to the following terms and conditions when accessing and using the website:

• You use the website at your own risk. Aspire Medical Appraisals will not be held responsible for any issues that arise, directly or indirectly, from use of the website
• No information contained within the website will constitute a contract with any user. All the information provided is for information only
• Aspire Medical Appraisals will not be liable for any losses or damages that arise from the use of the website. You use the website at your own risk
• The website may link to other websites we deem useful or relevant. Should this occur, Aspire Medical Appraisals is not responsible for the content of other websites and will not be liable for any losses or damages you may incur when using these other websites
• Aspire Medical Appraisals does not take any responsibility for data loss or damage to your software or computer because of using the website or downloading any material from it

Copyright

The website – https://www.aspiremedicalappraisals.co.uk contains material which is owned by or licensed to Aspire Medical Appraisals. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction of any of these elements is forbidden, other than with the expressed written approval of Aspire Medical Appraisals.

Changes to these Terms and Conditions

Aspire Medical Appraisals reserves the right to amend the above terms and conditions at any time.